Refund policy

Our Sweet Satisfaction Guarantee & Policy

At Patisserie Orlando, we pour our hearts into every meticulous, handcrafted detail of your dessert. We want you to feel as confident buying our treats as we are making them. That is why we offer our 100% Satisfaction Guarantee: we promise that you will be completely satisfied with the quality, design, and taste of your order.

Our Commitment to Quality We stand firmly behind our craftsmanship. While the intricate nature of our products means we cannot offer traditional exchanges, we guarantee the integrity of our work. If you discover a problem created by us, or if something went wrong on our end, we promise to fix it immediately or provide a solution that makes it right. We are not happy unless you are.

Safe Travels for Your Treats Because our cakes and pastries are as fresh and fragile as they are beautiful, they require a little extra care. Upon pick-up, we will provide you with safe handling instructions to show you exactly how to carry, transport, and store your dessert to prevent common mishaps like cracks or melted frosting.

Once your dessert leaves our shop, it is officially in your care. While we cannot be responsible for damage occurring during transport, set-up, or storage thereafter, we are always here to offer advice if a "dessert emergency" happens after you leave!

Cancellations & Changes We understand that life happens! To ensure we can manage our handcrafted production schedule:

• Notice Required: Changes or cancellations must be made in person or via email at patisserieorlando@gmail.com at least 3 full business days prior to your pick-up date (5 full business days during major holidays and graduation season).
• Refund Method: In the event of a cancellation, we provide store credit only, which never expires and can be used toward any future dessert.