Privacy policy

Effective Date: March 30, 2026

Patisserie Orlando (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://patisserieorlando.com (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser, IP address, time zone
  • Cookies installed on your device
  • Pages viewed, referring websites, and interactions with the Site

We also collect information you provide when making a purchase or interacting with us, including:

  • Name, billing address, shipping address
  • Payment information (processed securely via third-party providers)
  • Email address and phone number

2. How We Use Your Information

We use your personal information to:

  • Fulfill orders and provide customer service
  • Process payments and arrange delivery or pickup
  • Communicate with you regarding orders or inquiries
  • Improve and optimize our website and marketing efforts
  • Detect and prevent fraud or misuse

3. Sharing Your Personal Information

We share your personal information with trusted third parties to help us operate our business, including:

  • Shopify (e-commerce platform)
  • Payment processors (e.g., credit card providers)
  • Google (analytics, advertising, and customer reviews)
  • Email and marketing service providers

These third parties have their own privacy policies governing how they use your information.

4. Google Customer Reviews Program

We participate in the Google Customer Reviews program. As part of this program:

  • After placing an order, you may be given the option to opt in to receive a survey from Google about your experience.
  • If you opt in, Google will collect and process information about your transaction, including your email address and order details.
  • Google may use this information in accordance with its own Privacy Policy.

Participation is entirely voluntary, and you may decline or opt out at any time.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyze site traffic. These include:

  • Essential cookies (required for site functionality)
  • Analytics cookies (e.g., Google Analytics)
  • Marketing and advertising cookies (e.g., Google Ads)

You can manage or disable cookies through your browser settings.

6. Behavioral Advertising

We may use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by visiting:

Digital Advertising Alliance: http://optout.aboutads.info/

7. Your Rights (California Residents)

If you are a California resident, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of the sale or sharing of your personal information

To exercise these rights, please contact us at patisserieorlando@gmail.com.

You may also opt out of data sharing by visiting our “Do Not Sell or Share My Personal Information” page.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

9. Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

10. Third-Party Services

Our Site may contain links to or integrations with third-party services. These services operate independently and have their own privacy policies. We are not responsible for their practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Updates will be posted on this page with a revised effective date.

12. Contact Us

For more information about our privacy practices or to make a request, please contact us:

Email: patisserieorlando@gmail.com

By using our Site, you agree to the terms of this Privacy Policy.